Terms of Service

Last Updated: August 20, 2026

Welcome to SOULTZ PHONE PARTS. These Terms of Service govern your access to and use of soultzphoneparts.com and your purchase of products from our store.

Throughout these Terms, “SOULTZ PHONE PARTS,” “we,” “us,” and “our” refer to the online store operated by Shenzhen Kejienuo Electronic Technology Ltd. (深圳市科捷诺电子科技有限公司).

By visiting our website, placing an order, or purchasing products from us, you agree to these Terms of Service and the policies referenced herein.

1. About Our Business

SOULTZ PHONE PARTS supplies mobile phone, tablet, laptop, and electronic device replacement parts and repair accessories.

Our customers may include individual buyers, professional repair technicians, repair shops, resellers, wholesalers, distributors, and other business customers.

Products purchased from SOULTZ PHONE PARTS may be used for repair, replacement, resale, distribution, or other lawful commercial purposes, subject to applicable laws and these Terms.

2. Product Information

We make reasonable efforts to provide accurate product titles, descriptions, compatibility information, photographs, specifications, colors, condition information, and other product details.

Because many electronic replacement parts are model-, version-, region-, or configuration-specific, customers are responsible for checking compatibility before ordering.

Product images may be used for identification and illustration. Minor differences in appearance, packaging, labeling, production batches, or other non-functional characteristics may occur where they do not materially change the product ordered.

If you are unsure whether a part is compatible with a particular device, please contact us before placing your order.

3. Product Condition and Terminology

SOULTZ PHONE PARTS may offer different types or conditions of replacement parts, including compatible aftermarket parts, refurbished parts, pulled parts, service parts, or genuine/OEM parts where specifically identified.

The condition or type of a product will be described on the applicable product page where relevant.

Terms such as “compatible,” “aftermarket,” “refurbished,” “pulled,” “OEM,” or “genuine” are intended to describe the applicable product or compatibility and should not be interpreted as representing an affiliation, sponsorship, or endorsement unless expressly stated.

Customers should review the individual product description and specifications before ordering.

4. Third-Party Trademarks and Device Names

Brand names, model names, trademarks, and product references belonging to third parties may appear on our website for the purpose of identifying product compatibility or describing the products offered.

Unless expressly stated otherwise, SOULTZ PHONE PARTS is an independent replacement-parts supplier and is not affiliated with, sponsored by, or endorsed by the manufacturers or trademark owners referenced on the website.

All third-party trademarks remain the property of their respective owners.

5. Orders

When placing an order, you agree to provide current, complete, and accurate billing, shipping, and contact information.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, pricing or inventory errors, payment issues, shipping restrictions, or other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, any applicable refund will be processed according to the original payment method.

6. Pricing and Payment

Prices displayed on our website are shown in the applicable store currency and may change without prior notice.

The price applicable to an order is the price displayed and confirmed during checkout, subject to correction of obvious pricing or technical errors.

Available payment methods are displayed during checkout.

Customers are responsible for providing accurate payment and billing information.

For international orders, additional customs duties, import taxes, brokerage charges, or other government-imposed fees may apply depending on the destination country. Unless otherwise stated or required by applicable law, these charges are the responsibility of the customer.

7. Wholesale and Business Orders

SOULTZ PHONE PARTS serves both retail and business customers, including repair shops, resellers, wholesalers, and distributors.

Business customers may contact us regarding bulk quantities, wholesale pricing, product availability, packaging, or other purchasing requirements.

Additional commercial terms may apply to individually negotiated wholesale or bulk orders. Where separate written terms are agreed upon for a specific business order, those agreed terms will apply to that order to the extent they differ from these general Terms of Service.

8. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Delivery times are estimates and may vary depending on destination, carrier operations, customs processing, weather, holidays, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

For current processing times, estimated delivery times, shipping methods, tracking information, and international shipping information, please refer to the Shipping Policy available on our website.

9. Returns, Refunds, and Replacements

Eligible return requests are accepted within 30 days of delivery, subject to the conditions stated in our Refund & Return Policy.

Electronic replacement components should be inspected and tested before permanent installation whenever technically possible.

Damage resulting from improper installation, modification, misuse, physical damage, liquid damage, or other customer-caused damage may not qualify for return or refund.

For complete eligibility requirements, return procedures, refunds, replacements, and return shipping information, please refer to our Refund & Return Policy available on soultzphoneparts.com.

10. Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.

11. Product Testing and Installation

Many products sold through SOULTZ PHONE PARTS are electronic replacement components intended for device repair.

We recommend that electronic components, including displays, touch assemblies, cameras, charging components, flex cables, batteries, and similar parts, be tested before permanent installation whenever technically possible.

Installation should be performed using appropriate repair procedures and tools. Professional installation is recommended where specialized technical knowledge is required.

SOULTZ PHONE PARTS is not responsible for damage caused by improper installation, misuse, unauthorized modification, or incorrect repair procedures, except where liability cannot legally be excluded.

12. Website Use

You may use our website only for lawful purposes.

You must not use the website to engage in fraud, interfere with website security or operation, introduce malicious software, violate intellectual property rights, collect information unlawfully, or engage in activities prohibited by applicable law.

We reserve the right to restrict access to the website where reasonably necessary to protect our customers, business, systems, or legal rights.

13. Intellectual Property

The SOULTZ PHONE PARTS name, website content, original photographs, graphics, logos, text, and other materials created by or for us are protected by applicable intellectual property laws.

Third-party brand names, device names, trademarks, and other intellectual property referenced for compatibility or identification purposes remain the property of their respective owners.

Nothing on this website grants ownership of third-party trademarks to SOULTZ PHONE PARTS.

14. Third-Party Services

Our website may use or integrate services provided by third parties, including payment providers, shipping carriers, analytics providers, review platforms, and Shopify.

Your use of certain third-party services may also be subject to the applicable provider's terms and privacy practices.

We are not responsible for independent third-party websites or services that we do not control.

15. Privacy

We process personal information in accordance with our Privacy Policy, which is available on soultzphoneparts.com.

Please review the Privacy Policy for information about how personal information is collected, used, disclosed, and protected.

16. Disclaimer and Limitation of Liability

We make reasonable efforts to maintain accurate product and website information.

To the maximum extent permitted by applicable law, SOULTZ PHONE PARTS will not be liable for indirect, incidental, special, or consequential losses resulting from misuse of products, improper installation, unauthorized modification, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded under applicable consumer protection or other applicable laws.

17. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our business, website, services, legal requirements, or operating practices.

The current version will be published on this page together with the applicable “Last Updated” date.

Changes apply prospectively unless otherwise required by applicable law.

18. Governing Law

These Terms of Service are governed by applicable laws and regulations relevant to Shenzhen Kejienuo Electronic Technology Ltd. and the transaction concerned, without limiting any mandatory consumer rights that may apply in the customer's jurisdiction.

19. Contact Information

Questions regarding these Terms of Service, products, orders, returns, or other customer service matters may be directed to:

Store: SOULTZ PHONE PARTS
Legal Company: Shenzhen Kejienuo Electronic Technology Ltd.
Chinese Company Name: 深圳市科捷诺电子科技有限公司
Website: soultzphoneparts.com
Email: support@soultzphoneparts.com
Business Address: Room 8C25, Building 4, SEG Technology Park, Futian District, Shenzhen, Guangdong 518031, China
WhatsApp: +86-13823536050