Shipping policy
SOULTZ PHONE PARTS is operated by Shenzhen Kejienuo Electronic Technology Ltd. (深圳市科捷诺电子科技有限公司). We ship mobile phone, tablet, laptop, and electronic replacement parts to customers in the United States and other international destinations.
Please review the information below regarding order processing, shipping methods, estimated delivery times, shipping costs, tracking, and international shipments.
## 1. Order Processing
Orders are generally processed within **1–3 business days** after payment and order verification.
Orders are processed Monday through Friday, excluding applicable public holidays.
Once an order has been shipped, tracking information will be provided when available.
## 2. Shipping Origin
Orders are generally shipped from **Shenzhen, China**.
The shipping carrier and service used may vary depending on the destination, package weight, product type, and selected shipping method.
## 3. United States Shipping
For eligible orders shipped to the United States, available shipping options may include Economy and Standard shipping.
### Economy Shipping
Estimated total delivery time is generally **8–11 business days**, including order handling and carrier transit time.
For eligible Economy orders:
- Orders of **US$50.00 or more may qualify for free Economy shipping**.
- Orders under US$50.00 may be charged based on package weight.
- Packages from **0.0001 lb to 5 lb: US$4.90**.
- Packages from **5.0001 lb to 70 lb: US$19.90**.
- Packages above the supported weight range may not be eligible for this shipping method.
### Standard Shipping
Estimated total delivery time is generally **6–7 business days**, including order handling and carrier transit time.
For eligible Standard orders:
- Packages from **0.0001 lb to 1 lb: US$6.90**.
- Packages from **1.0001 lb to 5 lb: US$9.90**.
- Packages above 5 lb may not be eligible for this shipping method.
Available shipping methods and final shipping charges are displayed during checkout based on the order and delivery destination.
## 4. International Shipping
We also ship to selected countries and regions outside the United States.
International delivery generally takes approximately **7–20 business days**, depending on the destination, shipping service, customs processing, and local delivery conditions.
Available shipping methods, estimated delivery information, and applicable shipping charges are displayed during checkout where available.
## 5. Shipping Carriers
Depending on the destination and shipping service, orders may be transported by carriers or logistics providers such as **DHL, FedEx, UPS, USPS, YunExpress, or other available delivery partners**.
The specific carrier may vary according to destination, package characteristics, and service availability.
## 6. Customs, Duties and Taxes
International shipments may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country or local authorities.
Unless otherwise stated or required by applicable law, these charges are the responsibility of the customer and are not included in the product price or shipping charge.
Customs processing may also affect estimated delivery times.
## 7. Order Tracking
When tracking is available, customers will receive shipment or tracking information after the order has been dispatched.
Tracking information may take approximately **24–72 hours** after shipment to become active in the carrier's tracking system.
## 8. Delivery Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Incorrect or incomplete delivery information may result in delays, failed delivery, or returned shipments.
If you notice an address error after placing an order, please contact us as soon as possible before the order is shipped.
## 9. Delayed or Lost Shipments
Delivery times shown on our website are estimates and may be affected by carrier operations, customs processing, weather, public holidays, local delivery conditions, or other circumstances outside our reasonable control.
If your order has not arrived within the estimated delivery timeframe, please contact us at **support@soultzphoneparts.com**. We will assist in checking the shipment status with the applicable carrier or logistics provider.
## 10. Contact Information
For questions regarding shipping, delivery, tracking, or an existing order, please contact:
**Store:** SOULTZ PHONE PARTS
**Legal Company:** Shenzhen Kejienuo Electronic Technology Ltd.
**Chinese Company Name:** 深圳市科捷诺电子科技有限公司
**Website:** soultzphoneparts.com
**Email:** support@soultzphoneparts.com
**Business Address:** Room 8C25, Building 4, SEG Technology Park, Futian District, Shenzhen, Guangdong 518031, China
**WhatsApp:** +86-13823536050
**Business Hours:** Monday–Friday, 9:00 AM–5:00 PM (GMT+8)