Shipping policy

Shipping Policy

 

At SoultzPhoneParts.com(shenzhen kejienuo electronic technology ltd.深圳市科捷诺电子科技有限公司), we are committed to delivering your orders safely and efficiently. Please review our shipping policy below for detailed information about order processing, shipping methods, and delivery times.

1. Order Processing Time

  • Order processing time: 1–3 business days
    Delivery time to United States: 7–15 business days
    Delivery time to other countries: 7–20 business days
    Shipping carriers: DHL, FedEx, UPS, USPS, YunExpress or other available carriers
    Tracking number: Provided after shipment
    Shipping fee: Calculated at checkout or confirmed before payment

2. Shipping Origin

  • Our products are shipped from China (Shenzhen) or from our partner warehouses, depending on product availability.

3. Shipping Methods & Delivery Time

We offer international shipping using reliable logistics partners.

Estimated delivery times:

  • Standard International Shipping: 7–15 business days

  • Express Shipping (if available): 5–10 business days

Please note that delivery times are estimates and may vary depending on destination country, customs clearance, and local postal services.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the destination, shipping method, and order weight.

  • Any applicable shipping fees will be clearly displayed before you complete your purchase.

5. Customs, Duties & Taxes

  • International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.

  • These charges are the responsibility of the customer and are not included in the product price or shipping cost.

  • SoultzPhoneParts.com is not responsible for delays caused by customs clearance.

6. Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

  • Tracking information may take 24–72 hours to become available after shipment.

7. Incorrect Address & Failed Delivery

  • Please ensure that your shipping address is accurate and complete at checkout.

  • We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

8. Lost or Delayed Shipments

  • If your order has not arrived within the estimated delivery timeframe, please contact us at
    📧 support@soultzphoneparts.com

  • We will assist you in investigating the shipment with the carrier.

9. Contact Us

If you have any questions about our shipping policy or your order, please contact our customer support team: