Refund & Return Policy

Last Updated: August 20, 2026

At SOULTZ PHONE PARTS, we want customers to receive the correct products in good condition. This Refund & Return Policy explains the conditions and procedures for returns, refunds, replacements, and order-related issues.

30-Day Return Policy

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, the item should be in the same condition in which it was received and include its original packaging and accessories, where applicable.

For mobile phone, tablet, laptop, and electronic replacement parts, please inspect and test the product before installation whenever possible.

To request a return, contact us at:

Email: support@soultzphoneparts.com

Please include your order number, the product involved, the reason for the return, and photos or videos where relevant.

Do not send products back without contacting us first. Our support team will provide return instructions and the applicable return address after reviewing your request.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue and provide an appropriate solution.

Depending on the circumstances, the solution may include a replacement, refund, store credit, or other mutually agreed resolution.

Photos, videos, product labels, packaging information, or testing evidence may be requested to help us verify the issue.

Electronic Parts and Installation

Many products sold by SOULTZ PHONE PARTS are electronic replacement components intended for professional repair.

LCD, OLED, touch screen assemblies, flex cables, cameras, charging components, batteries, and other electronic parts should be inspected and tested before permanent installation whenever technically possible.

Returns may not be accepted for damage caused after delivery by improper installation, physical damage, liquid damage, modification, misuse, incorrect repair procedures, or other damage caused during installation or handling.

If you believe a product has a manufacturing or functional defect, contact us with relevant testing information so that we can review the issue.

Compatibility and Incorrectly Ordered Products

Customers are responsible for checking the product model, version, specifications, color, connector type, and other compatibility information before ordering.

If you ordered the wrong product and the item remains eligible for return, please contact us within the 30-day return period.

Unless the return is caused by an error on our part or a verified product defect, return shipping costs may be the customer's responsibility.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Products damaged through improper installation, misuse, modification, or handling after delivery

• Products that have been materially altered or damaged by the customer

• Items specifically identified as final sale or non-returnable before purchase

• Customized or specially ordered products where this was clearly disclosed before purchase

These exclusions do not affect any rights that customers may have under applicable consumer protection laws.

Return Shipping

Please contact us before returning any product.

After your return request has been reviewed, we will provide the appropriate return instructions and return destination.

Do not send a return to an address found on a shipping label or elsewhere without first receiving return instructions from us, as the appropriate return location may depend on the order and product.

If the return is due to an incorrect item sent by us, a verified defect, or damage attributable to us, we will provide an appropriate resolution regarding reasonable return shipping costs.

For returns resulting from an incorrect purchase, change of mind, or other reason not caused by us, the customer may be responsible for return shipping costs.

Refunds

Once an eligible returned item is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable unless the return results from our error, a verified defect, or another circumstance where we agree to refund those charges.

Exchanges and Replacements

If you need a replacement because an item is defective, damaged, or incorrect, contact us at support@soultzphoneparts.com.

After reviewing the issue, we will advise whether a replacement, return, refund, or other resolution is appropriate.

Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the standard return process may apply.

International Orders

SOULTZ PHONE PARTS supplies customers in multiple countries and regions.

International customers should contact us before returning a product so we can provide the correct return instructions.

Customers may be responsible for return shipping, customs charges, duties, taxes, or other costs associated with a return unless the return results from our error or otherwise required by applicable law.

Business Information

Store: SOULTZ PHONE PARTS
Legal Company: Shenzhen Kejienuo Electronic Technology Ltd.
Chinese Company Name: 深圳市科捷诺电子科技有限公司
Website: soultzphoneparts.com
Customer Support: support@soultzphoneparts.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+8)

For questions about returns, refunds, product compatibility, or an existing order, please contact us before returning any product.